Privacy Policy

This Privacy Policy describes how Nexo auto sales (the "Dealer"), and where applicable The Dealers One, a software platform operated by Bubick Company LLC (the "Platform Provider"), collect, use, disclose, and safeguard information when you visit this website, submit inquiries, apply for financing, access a customer portal, request service or warranty support, review documents, or electronically sign records.

The Dealer generally determines how customer relationship data is used for vehicle sales, financing, service, warranty, and customer communications. The Platform Provider hosts and operates the technology, processes information for the Dealer, secures platform workflows, and may use operational, security, support, and aggregated data to run and improve the platform. In this Policy, "we," "us," and "our" refer to the Dealer or the Platform Provider depending on the context.

If you have questions about this Policy or wish to exercise any of your rights described below, contact the Dealer at Info@nexoautosales.com.

Information you provide

Depending on the features you use, you may provide the following categories of information:

• Identity information, such as name, date of birth, government-issued ID details, Social Security Number (SSN), or Individual Taxpayer Identification Number (ITIN);
• Contact information, such as address, phone numbers, email, preferred language, and communication preferences;
• Financing information, such as employment, income, residence, rent or mortgage, credit-application answers, co-applicant information, trade-in details, and vehicle preferences;
• Customer portal information, such as login identifiers, purchase status, sale records, delivery records, portal messages, support requests, password reset activity, and account recovery activity;
• Document and signature information, such as documents viewed, acknowledgements, typed names, electronic signatures, ZIP verification attempts, signature status, and signed-document metadata;
• Service and warranty information, such as service requests, appointment preferences, diagnostic-fee acknowledgements, messages, photos, videos, repair notes, warranty triage details, and related vehicle information;
• Communications you send through contact forms, notify-me forms, financing forms, chat, email, SMS, phone, or portal tools.

Information collected automatically

When you use the Site, we and our vendors may automatically collect:

• Device and connection metadata, such as IP address, browser, operating system, device type, referring URL, and approximate location inferred from technical data;
• Usage activity, such as pages visited, vehicles viewed, forms opened, clicks, timestamps, session events, and performance or error logs;
• Security and authentication events, such as sign-in attempts, password reset requests, verification attempts, rate-limit events, bot-protection tokens, and abuse-prevention logs;
• Local browser data, such as essential cookies, consent choices, locale preferences, session data, and favorites stored in localStorage or similar browser storage;
• Limited view-tracking counters tied to a per-session token for analytics and abuse prevention.

• To operate the Site, customer portal, financing forms, service forms, document workflows, and electronic signature workflows;
• To process credit applications and obtain financing decisions from lending partners, including consumer credit reports where authorized;
• To communicate with you about vehicles, availability, your application, your purchase, service appointments, warranty requests, documents, account access, and related offers by phone, SMS, email, portal message, or other permitted channels;
• To provide customer support, password reset assistance, account recovery, fraud review, document delivery, and dispute handling;
• To detect, investigate, and prevent fraud, spam, unauthorized access, scraping, abuse, security incidents, and policy violations;
• To maintain records for sales, financing, service, warranty, accounting, tax, audit, legal, regulatory, and operational purposes;
• To measure site performance, understand which vehicles and features are useful, improve the Dealer experience, and improve the platform using aggregated or de-identified information where appropriate.

We do not sell personal information. We share information only as described below, as directed by the Dealer, with your consent, or as permitted by law:

• Dealer staff and company users who need access to respond to leads, process financing, manage purchases, provide service, handle warranties, or support customers.
• The Platform Provider and its authorized personnel, contractors, and subprocessors to host the Site, provide software, secure the platform, process records, send communications, troubleshoot issues, and support the Dealer.
• Lenders and financial institutions when you submit a financing application or authorize a credit review.
• Consumer reporting agencies, including Equifax, Experian, TransUnion, or others. By submitting a financing application, you authorize the Dealer and its lending partners to obtain a consumer credit report. This may be a hard inquiry as disclosed in the financing authorization and may affect your credit score.
• Service, repair, warranty, title, payment, communications, email, SMS, storage, authentication, hosting, analytics, and security providers when needed to operate the Site, complete a transaction, provide support, or protect the platform.
• Infrastructure and feature providers, including Supabase for database and authentication, Vercel for web hosting, Cloudflare and Turnstile for DNS, security, CDN, and bot-protection, Google services for address tools or reviews where enabled, Resend or similar providers for email, and similar vendors that process information for limited operational purposes.
• Affiliated dealerships or locations under common ownership or common management when needed to serve your inquiry or transaction.
• Legal, safety, and compliance recipients when required by subpoena, court order, regulator request, law, or when reasonably necessary to protect rights, safety, security, or property.

The Platform Provider does not use one dealer's customer records to market another dealer's inventory.

We retain different categories of information for different periods, depending on the purpose, legal requirements, dealer recordkeeping needs, security needs, and platform operations:

• Financing applications may be retained for at least seven (7) years or longer if required by law, lender requirements, audits, disputes, or dealer compliance obligations.
• Purchase, delivery, portal, and electronic-signature records may be retained as long as needed for the transaction, customer support, audit trails, disputes, tax, title, warranty, or legal obligations.
• Service and warranty requests, messages, photos, and repair records may be retained as long as needed to provide service, document vehicle history, handle disputes, or satisfy legal and operational obligations.
• Lead and notify-me inquiries are retained until no longer needed for the vehicle pipeline, customer follow-up, legal compliance, or dealer business purposes, unless you request deletion and deletion is legally permitted.
• Security, rate-limit, and access logs are retained as needed to protect the Site, detect abuse, investigate incidents, and maintain platform reliability.
• Favorites, consent choices, and local preferences may remain in your browser until you clear them or they expire.

Depending on where you live and the laws that apply, you may have rights to request access, correction, deletion, portability, restriction, or information about certain disclosures. You may also withdraw marketing consent at any time by following unsubscribe instructions, replying STOP to eligible SMS messages, adjusting available preferences, or contacting the Dealer.

To make a privacy request, contact the Dealer at Info@nexoautosales.com. The Dealer may need to verify your identity and may route platform, security, or technical requests to the Platform Provider. Some requests may be denied or limited when information must be retained for financing, legal, tax, audit, security, warranty, service, or dispute purposes.

We use reasonable administrative, technical, and physical safeguards designed to protect information, including HTTPS encryption, access controls, authentication controls, tenant-scoped database rules, logging, vendor security controls, and procedures intended to limit access to authorized users. The Platform Provider maintains platform-level safeguards for hosted systems, and the Dealer is responsible for appropriate access and use by its personnel.

No method of transmission or storage is completely secure. If you believe your portal account, signing link, password reset link, verification code, or communication with us is no longer secure, contact the Dealer immediately at Info@nexoautosales.com.

The Site uses essential cookies and similar technologies to keep the Site functional, maintain sessions, remember consent choices, remember language choices, support favorites, protect forms from abuse, and route portal or signing workflows. We may also use limited analytics or performance tools to understand site usage and improve reliability. Where consent is required, optional tracking is controlled by the consent tools available on the Site.

Browser-based favorites and preferences may be stored using localStorage or similar browser storage. You can clear this data in your browser settings, but doing so may reset preferences or remove saved favorites.

This Site is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from anyone under 18. If we learn that we collected personal information from a minor in a way not permitted by law, we will take appropriate steps to delete or restrict it.

We may update this Privacy Policy to reflect changes in our practices, features, vendors, legal obligations, or platform operations. When we make material changes, we will revise the effective date above and, where appropriate, provide additional notice on the Site. Continued use of the Site after an updated Policy becomes effective means the updated Policy applies going forward.

Questions about this Privacy Policy, your information, vehicle sales, financing, service, warranties, portal access, or documents should be directed to the Dealer. Platform-specific privacy, security, or technical requests may be routed through the Dealer for escalation to the Platform Provider.